Reputation makes or breaks businesses…
A honest, hardworking business owner. A careless sales personal. A minor mistake. An angry customer and an unforgiving, berating attack on the company. What happens next you ask? Well, let’s see – the company loses customers, business partners, marketers and stock holders. The press turns against it, business stops, company shuts down and it’s the end of the honest, hardworking business owner. This is unfortunately no movie. A bad or dwindling reputation can cause severe financial losses and affect all areas of your life.
Poor reputation may be the reason why many of your customers are choosing competitors over you. It may the reason why the whole industry is ostracizing you. Prompt and clever management of online reputation is the only way to safeguard your business from character assassination and unscrupulous attacks on honor. Apart from saving business, reputation management helps you grow more business. Customers are in general, more forgiving of the minor mistakes made by a company they hold in high esteem.
We have a legion of highly practical (and therefore very effective) tricks up our sleeves and do not shy away from using them when required. Remember – the longer you wait before taking an action, the longer your competitors have to make money off your bad situation!